What size should I order?
Size of bracelet = wrist size. Some slack is built in for comfort, so order size according to actual wrist size. If measurement falls between sizes, always order the larger size.
To measure your wrist, use a flexible tape measure and wrap it snugly around your wrist. Or wrap a string snugly around your wrist, mark the circumference, and measure with a ruler. Do not add any extra length--it's already built in to the bracelet.
How long will it take to get my order?
Processing time -- The time I need to prepare an order for shipping varies. Estimated processing time is 3-5 business days. I'll do my best to meet these estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
What if my bracelet doesn't fit?
If your item does not fit, please contact us about an exchange. You are responsible for return shipping, as well as the shipping for the replacement item. Replacement items will not be shipped until the original item is returned to us.
Can I get this in a different color?
Absolutely! We have more than 100 color/pattern options -- tell us what you're looking for, and we'll work with you to get the right look.
We are happy to accept custom orders! Just click the "Request Custom Order" button or send us a convo. Custom orders may take longer to ship, especially if requested materials are not in stock.
We will only accept returns in the cae of a defect in the product. You must contact us within 14 days of receiving your order before returning the item and include a photo of the defect. We will then provide return instructions.
If you ordered an item that doesn't fit, we will exchange it for the same item in a different size. Again, you must contact us before returning the item.
In either case, buyer is responsible for return shipping, and replacement product will not be shipped or refund authorized until the original item is returned.
Do you accept returns or exchanges?
Yes! We would be happy to work with you to complete the project you have in mind. Contact us with some details about what you're looking for.
Do you make custom orders?
If you have a retail store, subscription box service, or other similar venture, we would be happy to discuss wholesale pricing and minimum order quantities with you.